Sprint365 and Auralis AI team up to fix post-go-live D365 F&O support

By AI, Created 11:30 AM UTC, May 20, 2026, /AGP/ – Sprint365 and Auralis AI have formed a strategic partnership to help organizations improve Dynamics 365 Finance & Operations adoption before and after go-live. The combined offering aims to cut support ticket volume, speed user help, and deliver measurable ROI within 90 days for mid-market and enterprise customers.

Why it matters: - Dynamics 365 Finance & Operations projects can lose value after go-live when users need training, support, and workflow guidance. - The partnership is designed to turn post-implementation support into a managed operating layer, reducing escalation and helping finance leaders capture more of their ERP investment. - The companies say customers can expect lower support costs, fewer tickets, and faster user adoption.

What happened: - Sprint365 and Auralis AI announced a strategic partnership to deliver a combined solution for D365 F&O adoption and support. - The collaboration pairs Sprint365’s Productivity Toolbox with Auralis AI’s intelligent automation and agent-assist technology. - The integrated offering is available now for new D365 F&O implementations and retrofit deployments. - Organizations can request a demonstration and a free pilot through the company’s announcement.

The details: - Sprint365’s platform is a subscription-based system for user enablement, process guidance, and AI-powered help. - Auralis AI adds automation, confidence-based routing, voice automation, service desk integration, and analytics. - The joint solution covers the full user lifecycle: pre-go-live training and process design, go-live guided workflows and instant support, and post-go-live continuous learning and support automation. - Sprint365 says its platform already has more than 2,500 active users. - The companies say the integration is meant to prevent support overload before it starts and help users get help without escalation. - The partnership targets D365 F&O customers globally, with initial focus on mid-market and enterprise organizations with more than $100 million in revenue in manufacturing, project-oriented operations, and asset-heavy industries. - The pricing model is subscription-based and outcome-based, with KPIs tied to deflection rate, average handle time, first-response resolution, and customer satisfaction improvement. - The companies say the model avoids implementation overruns and surprise bills.

Between the lines: - Sprint365 CEO Jakob Ingemann said most D365 F&O organizations capture only 40% to 50% of expected value, which underscores the gap between implementation and long-term adoption. - Ingemann said the goal is to create an operating system for post-implementation success rather than add features. - Auralis AI CTO Vinay said the value comes from embedding AI directly into user workflows so support becomes invisible and answers arrive in context. - The pitch reflects a broader shift in enterprise software from one-time deployment to ongoing adoption, automation, and measurable operations outcomes.

What’s next: - The companies will use the partnership to pursue new and retrofit D365 F&O deployments across target industries. - Customers will be able to test the offering through demonstrations and free pilots. - The partners say finance leaders should see measurable ROI within 90 days. - Sprint365 and Auralis AI will likely market the combined platform around ticket deflection, productivity gains, and support automation as proof points.

The bottom line: - Sprint365 and Auralis AI are betting that the biggest D365 F&O problem is not implementation, but what happens after go-live.